Digital Signalling & Telephone
For the correct operation of this security
system, your telephone line may be connected to our central station with a National Rate number, which under
OFCOM rules is classed as a standard telephone call and therefore should not cost any more than a standard
However, some telephone providers are charging customers a premium for this service. To ensure you are not liable
to a connection charge under your existing service, we recommend the following:-
Check the telephone package you
have with your provider to ensure 033 and National Rate numbers are included as part of your call package. For
BT, this feature may be termed ‘anytime calls’ but other provider packages may differ.
This will ensure that you will not be charged a connection charge for your system connecting over the network, or
incur any additional call charges.
AFA Fire and Security provide this advice
to ensure our customers are clear on call costs and charges. Our current recommendation is that customers use BT
as their telephone line provider. We recommend BT as a phone provider as your security equipment is tested under
BT guidelines, and is a BT approved product to work on BT network lines.
If you are considering a move to another phone provider, please contact us for further advice. Your security system
may pass several calls per day.
Please note: AFA Fire and Security
do not accept liability for any call costs incurred on your telephone line.
AFA follow NSI codes of practice when installing your security system and we do charge or receive any payments from
your telephone provider.